A consumer complaint can be filed against almost any business that sells a product or provides a service — a builder accused of delayed possession, a hospital facing a medical negligence claim, a manufacturer defending a product liability case, a dealer disputing a warranty claim.
A consumer complaint can create more than an individual dispute — for a business, it can mean financial exposure, reputational risk, and regulatory scrutiny. PROFESH represents businesses and professionals across sectors — real estate, automobiles, healthcare, banking, insurance, and e-commerce — facing consumer complaints, product liability claims, and allegations of deficient service or unfair trade practices.
What this covers:
Real Estate & Builder Disputes
Possession delay and construction defect claims · cancellation, refund, and compensation disputes · matters overlapping with RERA proceedings
Automobile & Product Liability
Manufacturing defect and warranty disputes · product liability claims under the statutory framework · dealer-related service disputes
Healthcare, Banking & Insurance
Medical negligence and deficiency-of-service claims against doctors and hospitals · banking, loan, and credit card service disputes · insurance claim repudiation and policy coverage disputes
Deficiency in Service & Unfair Trade Practices
Delay, non-performance, and failure to honour commitments · misleading advertisements and false product claims · e-commerce and online transaction disputes
Compliance Advisory
Review of consumer-facing contracts, warranty terms, and refund/cancellation policies · advertising and promotional material review, before a dispute arises
Governing framework:
Consumer Protection Act 2019 (including its product liability provisions), Consumer Protection (E-Commerce) Rules 2020, Consumer Protection (E-Commerce) Amendment Rules 2026 (effective January 2027), Sale of Goods Act, Indian Contract Act
Responding to a Consumer Complaint:
A complaint doesn’t by itself establish liability — the contractual terms, actual services provided, and documentary record all need examination. We represent clients before the District, State, and National Consumer Commissions, challenge claims that don’t hold up, and handle appeals and enforcement proceedings where a matter continues beyond the first order.
When should you speak to us about a consumer complaint?
You may need us when: a consumer complaint or legal notice has been received · a Consumer Commission proceeding has been initiated · a developer faces a possession or construction claim · a manufacturer faces a defect or warranty allegation · a doctor or hospital faces a negligence complaint · an insurer or financial institution faces a claim-related dispute · you need your consumer-facing contracts or advertising reviewed before exposure arises.
Who We Work With:
Related Solution:
Served with a consumer complaint? See our Resolve a Commercial Dispute solution →
Related Expertise:
Consumer defence often overlaps with Real Estate & Property Disputes (RERA-parallel claims), Corporate & Commercial Law (general business liability and compliance), and Regulatory & Licensing Law (sector-specific compliance for regulated businesses).
The complaint may be about one transaction. The legal issue may be much bigger.
A modern law firm grounded in strategic legal thinking to help you build, protect and defend what matters. Advising on company, tax, IP, criminal, consumer and family law.